Customer Coordinator- Gas Meter Services

US-CO-Wheat Ridge
6 days ago
ID
2017-1398
# of Openings
1
Category
Customer Service/Support

Overview

SiteWise Corporation, a Colorado owned and operated utility contractor, has provided turnkey construction and engineering services since 1987. These services include a wide variety of distribution/mainline construction, gas operations and maintenance, and meter/system interface services. SiteWise service offerings are enhanced by additional departments dedicated to utility locating, hydro excavation, subsurface utility engineering and route mapping.

 

The Gas Meter Coordinator will be exposed to the proprietary Xcel Energy and SiteWise information and work management systems. A working knowledge of the work performed by meter technicians will be important to effectively communicate with customers about the work performed in or on their property.

Responsibilities

  • Call customers to schedule appointments
  • Enter scheduled appointments into Outlook and Excel spreadsheet
  • Perform data entry into SAP, Click and CRS
  • Print, organize, and file work orders
  • Ensure daily communication with Superintendent/Foremen regarding scheduled work, meter exchange issues, meter move out appointments and special circumstances
  • Assist Meter Technicians on occasion with scheduling concerns

Qualifications

  • Comfortable with Microsoft Office and aptitude, desire and ability for learning proprietary software programs
  • Detail oriented with a focus on accuracy and organization
  • Strong customer service orientation
  • Strong telephone and verbal communication skills
  • Ability to diffuse challenging customers on the phone and maintain professionalism
  • Preferred Bilingual
  • Multi-line telephone experience

     

    Education & Experience
  • High school diploma or equivalent desired
  • Use of Xcel Energy systems preferred but not required

 

 


 SiteWise offers a great benefit package which includes:
•100% paid training
•Medical, dental, vision and life insurance
•401(k) with company match
•Paid holidays and vacation/personal time
•Company provided computer and phone
•Advancement opportunities, we believe in investing in those who want to invest in us

For more information on our benefits, click the link below:
http://sitewisecorp.com/employment/benefits/


 SiteWise Corporation in an Equal Opportunity/Affirmative Action Employer, Minority/Woman/Veteran/Disabled.

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